Owners and managers of auto-repair shops need to be on top of things when it comes to scheduling clients for vehicle check-ups, repair, and regular maintenance. Due to the many customers streaming in, some being repeat customers and others from referrals, the auto garage customer support must plan well to have all attended without wasting time. Luckily technology has made it possible to have the text and email reminders for mechanics and even clients.
The online systems also allow customers to book appointments when convenient for them, and there is no other customer scheduled. In my garage, we have been using the Acuity program but recently substituted it with Onsched. I’m so glad we made the switch from Acuity online scheduling API to Onsched. We are now enjoying more incredible benefits.
Below are reasons why auto repair and service business should use online scheduling systems:
Reduce Negative Reviews and Customers Going to Competitors
Many automotive businesses tend to have many negative reviews because they do not manage to receive calls and take care of customers’ issues in good time. The result of such an incident is that the customer seeks the service from another provider, thus switching to the competitor. Additionally, the client gets so frustrated and may leave a negative review about the business online, say on the Google My Business (GMB) listing. These two things are a significant threat to the company; hence preventing them by using an online automotive scheduling software like Onsched is the best option.
Online Scheduling Software Save Time
Another significant benefit of online scheduling software in the auto business is that they save lots of time for both the company and the customers. And they do not cost much because they are cloud-based, so no need for in-house servers. They save time by facilitating communication with customers via email, reducing the time taken on the phone, and reducing incoming calls. They also serve as points-of-sale where they receive payments online while generating personalized invoices online and act as inventory managers as they send alerts as stocks go low.
Reduce Incidents of No-Show at Dealerships
Dealerships sell cars in partnership with specific automakers or the subsidiaries of those vehicle manufacturers. Besides, the dealerships offer repair services for automobiles during their warranty period. Vehicle repair is an essential after-sale service because it makes buyers buy certain automakers’ cars without fear. After all, the dealership will handle any repairs at no cost so long as they meet the warranty terms.
The sad news is that dealerships constantly face no-shows from clients. No-shows happen a lot, leading to lost labor hours and other negative things. Fortunately, when dealerships have online scheduling software in place, it can reduce the bounced customer visits. The system sends the clients SMS or email reminders to keep them updated about the upcoming appointments.
